Return and Refund Policy

Last updated: July 1st, 2023

Thank you for buying from the Family Roots Creative Agency.

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms are applicable for any “done for you” products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Family Roots Creative Agency.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the AI Tutoring.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: support@familyroots.online
By visiting our contact page: https://familyroots.online/contact

We will reimburse You no later than 14 days from the day on which We receive the request of cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

Your Done for You Service has not started to be built out

The following Goods cannot be returned:

The Goods made to Your specifications or clearly personalized, and subsequently approved by you in writing
The Goods which are launched, or made live, by beginning a marketing campaign using the Goods.
A Subscription Service can be cancelled on any given date; but past months' payments cannot be refunded. In certain occasions, we will refund the last month only.

Auto Recharge Messaging Payments (for texting, phone calls and emails sent within Agent CRM) are not refundable since they are direct bill incurred by the Branning Group to provide you those services.

Only regular priced Goods may be refunded.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

Alex Branning

Founder of Family Roots Creative Agency

President of 12 Stones Capital